Health Help Now

Connecting local care

The NHS Long Term Plan aims to empower people through the use of technology and create straightforward digital access to NHS services.

Health Help Now is a single solution to give patients safe, secure and simplified digital access to health services.

The app focuses on enhancing patient access to healthcare, enabling people to manage their own health and directing people to appropriate local care services.


  • Easy access to a wide range of NHS advice and local health services
  • Bespoke health tools for local priorities
  • No confidential information stored
  • Accessed from smartphone, PC or tablet
  • Co-designed with local clinicians and patient groups
  • NHS Apps Library Accredited
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Triage to local care services

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Self-managed care

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Integrates into local systems

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Digital access to healthcare

Custom development

Co-designed with local clinician and patient groups, Health Help Now is a flexible digital tool that is constantly developing and evolving according to strategic priorities locally. Each region customises their tools, features and local services according to their digital transformation strategy.

Creating efficiencies

Health Help Now makes it easy for patients to access a wide range of health services remotely whilst helping to reduce pressure on primary services by triage to locally chosen care and support services.

Local system integration

From GP online systems to NHS 111 and social prescribing, the app is an open development platform which can integrate with interoperability tools in one app.

Health Help Now integrates into local systems | NEL
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Patient insight

Health Help Now provides insight into user behaviour. This key information will inform commissioning decisions, improve pathways and innovate health tools, meeting the needs of the local population.

NHS Accredited

Health Help Now is an accredited app on the NHS Apps Library. The NHS Apps Library helps patients and the public to find trusted health and wellbeing apps. These digital tools have been assessed by the NHS as clinically safe and secure to use.

Health Help Now | NHS App Library Accredited | NEL

Health Help Now encompasses the NHS Long Term Plan

The NHS Long Term Plan aims to empower people through the use of technology and create straightforward digital access to NHS services.

  • “Patients, clinicians and the carers working with them will have technology designed to help them”
  • “If people need NHS advice or care, they will have increasing digital options”
  • “Digital enabled primary care: create straightforward digital access to NHS services, and help patients and their carers manage their health”
  • “People will be helped to stay well, recognise important symptoms early and manage their own health, guided by digital tools”

“Health Help Now will help to change how we manage our healthcare services through digital technology. There are so many opportunities ahead to enhance patient experiences through this channel. We’re extremely excited as to the future of Health Help Now”

Head of Digital Innovation, North West London Collaboration of CCGs