Media management – advice and handling support for Essex Partnership University NHS Foundation Trust Essex Partnership University NHS Foundation Trust (EPUT) needed media affairs support ahead of a report by the Parliamentary and Health Service Ombudsman (PHSO) into care failings by its predecessor: North Essex Partnership University NHS Foundation [...]

On call to help – urgent out of hours support for NHS Northamptonshire On New Year’s Eve, Northamptonshire’s two NHS acute trusts were facing major capacity problems and system partners agreed urgent communications support was required. Northampton General Hospital (NGH) and Kettering General Hospital (KGH) were seeing a big [...]

Delivering website training in times of COVID-19 Staff from South East London CCG and South West London CCG working from home and across multiple locations during Covid-19 required training on a new website CMS. Solution COVID-19 prevented our usual face-to-face training approach, but it was important for new site [...]

Increasing awareness of maternity services in North Central London North Central London LMS (NCL LMS) needed to increase awareness of the new personalised maternity services website across North Central London. Solution We researched the local population and identified that Facebook and Google were the most suitable approach. We also conducted comprehensive [...]

Brand-driven storytelling KSS AHSN works with partners in the NHS, academia and industry to design and deliver better healthcare and encourage its adoption both across the Kent, Surrey and Sussex region and nationally. We have formed a close working relationship over the years, with KSS AHSN trusting our team [...]

Cervical screening campaign Waltham Forest CCG wanted to understand the reasons behind the low uptake of cervical screening in their borough and develop a campaign to help improve access to these potentially life-saving tests. Solution By inviting members of the public to a co-design workshop we were able to [...]

Recruiting nurses in Sussex Sussex Community NHS Foundation Trust needed to increase the recruitment of registered nurses and therapists. Solution We created a bold visual identity for the ‘A Career As Individual As You’ campaign, highlighting the variety of career paths and tailored support available. By including imagery of [...]

Putting the user first in Surrey Surrey Heartlands Health and Care Partnership’s website was not fulfilling its user experience objectives and required a review and redesign. Solution We conducted a site audit, content review and used analytic tools to understand how the website was being used. We were then [...]

Building a better standard Children and Young People’s Mental Health Service wanted a way to reveal the new Patients’ Charter: a set of ‘service standards’ for the CYPMH Service. Solution Engaging with a group of children and young people, we held a number of workshops to find out the [...]

Brand creation and implementation Community Health Partnerships wanted their brand updating, reflecting their expertise in planning, designing and delivering award-winning buildings that support the NHS. Solution We decided to focus on the CHP values, adapting and refining their existing ‘grill’ logo to use six lines, instead of the previous [...]